Your data, your control.

1. Introduction

MockPulse ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our exam preparation services.

MockPulse is an Indian online exam platform serving students from Class 1 onwards, coaching institutes, and individual learners across India. This policy is governed by Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, password, phone number, and profile details.
• Academic Information: Exam preferences, test scores, progress reports, and performance analytics.
• Contact Information: Address, city, state, postal code, and country (optional).
• Payment Information: Processed by trusted third-party payment processors; we do not store full card details.

2.2 Information Collected Automatically

• Browser type and version, IP address, and operating system.
• Pages visited, time spent, and navigation patterns.
• Device identifiers and cookie-related information.
• Approximate location data if permission is granted.

2.3 Third-Party Information

We may receive information from third-party services such as authentication providers and analytics tools.

3. How We Use Your Information

• Create and manage user accounts.
• Deliver mock tests, practice content, and analytics.
• Personalize user experience and improve platform features.
• Process transactions and service communications.
• Detect suspicious activity and prevent abuse.
• Comply with legal obligations and enforce platform policies.

4. Data Sharing and Disclosure

4.1 Service Providers

We share data with vendors required to operate the platform, such as hosting providers, payment processors, transactional email services, and analytics tools.

4.2 Legal Compliance

We may disclose information when required by law, legal process, or to protect rights, safety, and platform integrity.

4.3 Business Transfers

If MockPulse is involved in a merger, acquisition, restructuring, or asset transfer, user information may be transferred as part of that process.

4.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information for third-party marketing.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, improve performance, and analyze usage. You can manage cookie preferences in your browser settings.

6. Data Security

We apply practical safeguards including encrypted transmission, secure password handling, access controls, and monitoring. No method of storage or transmission is fully risk-free, but we continuously improve defenses.

7. Your Privacy Rights

• Access & Correction: You may review and update profile details.
• Data Portability: You may request an export of your data.
• Deletion: You may request account deletion, subject to legal retention requirements.
• Opt-Out: You may unsubscribe from non-essential communications.

8. Minor Students & Parental Consent

MockPulse is designed to serve students of all age groups, including students from Class 1 onwards (approximately 6 years of age and above). We understand the importance of protecting the personal data of minors.

8.1 Students Below 18 Years

For students who are minors (below 18 years of age), registration and use of MockPulse must be done with the knowledge and consent of a parent or legal guardian. By registering a minor student, the parent/guardian confirms they have reviewed this Privacy Policy and consent to the collection and use of the minor's data as described herein.

8.2 Institute-Enrolled Students

When a student is enrolled through a registered coaching institute or school, the institute administrator is responsible for obtaining necessary parental/guardian consent before adding a minor student to the platform.

8.3 Data Collected from Minor Students

• We collect only the minimum data necessary: name, class/grade, exam performance, and contact details provided by the parent/guardian or institute.
• Minor students' data is not used for advertising or profiling.
• Parents/guardians may request to view, correct, or delete their child's data by contacting us at info@mockpulse.in.

8.4 Compliance

We comply with the provisions of the Digital Personal Data Protection Act, 2023 with respect to processing personal data of children, including not undertaking behavioural monitoring of children and not targeting advertising at children.

9. Institute Acceptable Content Policy

9.1 Acceptable Content Policy

Institutes, educators, and other authorized users who upload content to MockPulse must ensure that all uploaded content:

• Is original or properly licensed.
• Does not violate copyright or intellectual property laws.
• Does not include copied material from books, paid courses, or other platforms without permission.

9.2 Prohibited Content

Users are strictly prohibited from uploading:

• Copyrighted exam papers without authorization.
• Paid course materials or proprietary content.
• Content scraped or copied from third-party platforms.

9.3 Violation & Takedown Policy

MockPulse reserves the right to:

• Remove any content suspected of violating intellectual property rights.
• Suspend or terminate accounts involved in repeated violations.

If you believe your copyrighted material has been used without permission, please contact us with proof, and we will take appropriate action.

By uploading content, you confirm that you own the rights to use it and accept full legal responsibility for any violations.

10. Data Retention

We retain personal data only for as long as needed to provide services, support legitimate business needs, and meet legal obligations. Data no longer needed is deleted or anonymized.

11. Data Storage & Transfer

MockPulse primarily stores and processes user data on servers located in India. Our platform is intended for use within India, and all data handling is subject to Indian law.

In the event any data is processed or stored outside India (for example, through third-party services such as email delivery or cloud analytics), we ensure such transfers are governed by contractual obligations that provide equivalent data protection standards as required under Indian law.

12. Third-Party Links

Our platform may link to external websites. We are not responsible for the privacy practices of third-party sites and recommend reviewing their policies directly.

13. IT Act 2000 & DPDP Act 2023

13.1 Information Technology Act, 2000

MockPulse complies with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011. We implement reasonable security practices to protect sensitive personal data including passwords, financial information, and academic performance records.

13.2 Digital Personal Data Protection Act, 2023 (DPDP Act)

Under the DPDP Act, 2023, you as a Data Principal have the following rights with respect to your personal data processed by MockPulse as the Data Fiduciary:

• Right to Access: You may request a summary of the personal data we hold about you and the purposes for which it is processed.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal retention requirements.
• Right to Grievance Redressal: You may raise a grievance regarding handling of your personal data with our Grievance Officer.
• Right to Nominate: You may nominate another individual to exercise your data rights in the event of your death or incapacity.

To exercise any of these rights, contact our Grievance Officer at info@mockpulse.in. We will respond within 30 days as required under applicable law.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, MockPulse has appointed a Grievance Officer to address complaints and queries related to user data and privacy.

• Grievance Officer: MockPulse Support Team
• Email: info@mockpulse.in
• Platform: India
• Response Time: Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

If you are not satisfied with our response, you may escalate to the appropriate authority under the Digital Personal Data Protection Act, 2023 or the Information Technology Act, 2000.

15. Changes to This Privacy Policy

We may update this policy to reflect legal, technical, or product changes. Material updates will be highlighted on the website or through direct communication where required.